Frequently Asked Questions.
Here are a few commonly asked questions by people with computer issues or those about to drop their computer off for repair.
"What do you need to know about my computer? "
Try to tell me as accurately as possible what the last thing you did before you started having problems. Did you install new software or hardware? Did you spill a liquid on your computer?...etc.
"What do I need to bring with me when I drop off my computer?"
Just your tower and if it's a laptop, bring your charger. If your battery goes dead I won't be able to complete the necessary work Also bring any CD's or DVD's that came with your computer.
"How long will it take for you to fix my computer?"
It all depends on what is wrong with it. If there are parts that need to be ordered that can add a little time. It's also dependant on how many computers I had to repair before you dropped yours off. Generally, the turn around time once ordered parts are recieved is a day or two.
"Why did you have to order the parts for my computer, don't you stock that kind of thing?"
I do keep a few parts in stock, but with the way technology changes, keeping parts in stock usually results in a loss. Ordering parts as needed allows me to keep my prices lower than others in the area.
"Why are your prices so low? The Geek Squad wanted $300 and you did it for $125.... do you know what you're doing?"
Yes, I do know what I am doing :) My prices are lower than others because I love what I do. My prices are high enough that I can make a living but not so high that it will break your wallet.
"What can I do to protect my computer from viruses and spyware?"
A good combination of an anti-virus scanner and spyware scanner is a good start. The truth is there are no fail safe ways to prevent your computer from becoming infected. Software can be helpful but only delays the inevitable. If you spend a good amount of time on the internet, the chances are very high that you will eventually become infected.
"What if you come to my house/business to work on my computer but can't fix it?"
If for some reason I am not able to repair your computer on site, I will take your computer back to my office and repair it and waive all but $5 of the on site fee. I will also deliver the computer back to you at no additional cost.